Accelerate Organizational Growth with ITIL® Maturity
An objective and comprehensive assessment of your organization's service management capabilities (SVS), backed by data and global compliance.
Beyond theory: Governance that delivers results
Maturity is the measure of an organization's ability to deliver predictable results, including productivity, quality, compliance, and customer satisfaction.
As accredited partners (ACP), Takter does not just apply the official ITIL model; we bring field experience from large implementations in complex environments, connecting governance to business KPIs (ROA/ROE).
A Comprehensive View of the SVS
The ITIL Maturity Model assesses all five critical dimensions for delivering value.
Governance
How the organization is directed and controlled.
Guiding Principles
Recommendations that guide the organization in all circumstances.
Practices
Sets of organizational resources designed for performing work.
Service Value Chain
The operating model for creation, delivery, and continual improvement.
Continual Improvement
The ability to realign services with changing business needs.
Assessment Types
Flexibility to meet your organization's strategic objectives.
Capability Assessment
An assessment focused on one or more specific ITIL practices, without analysis of the SVS. Ideal for a targeted diagnosis of operational processes.
- Any number of practices
- No SVS assessment
- Not eligible for certification
Maturity Assessment
An assessment of the service value system (SVS) combined with up to 6 practices. Continual Improvement is mandatory.
- SVS + up to 6 practices
- Continual Improvement mandatory
- Not eligible for certification
Comprehensive Assessment
A complete assessment of the SVS with 7 or more practices (including mandatory Continual Improvement). The only type eligible for official PeopleCert certification.
- SVS + Practices
- Continual Improvement mandatory
- Eligible for PeopleCert Certification
Scoring Methodology
Understand the logic behind the objective maturity assessment.
The ITIL model distinguishes between Primary Practices (core) and Supporting Practices, each with a different weight in the final maturity calculation.
Primary Practices
Essential practices that define the organization's core capability. They must reach the target maturity level.
Supporting Practices
Auxiliary practices that complement the primary ones. They may be up to 2 levels below the target.
Golden Rule
To reach maturity Level N, primary practices must be at Level N and supporting practices must be at least at Level N-2.
Example: For Level 4 (Quantitative) maturity, primary practices must be at Level 4 and supporting practices at least at Level 2.
The Assessment Process
A structured methodology in 4 official phases.
Scope & Plan
Definition of scope, objectives, schedule, and team mobilization. Alignment of expectations with stakeholders.
Desk Study
Review of existing documentation: policies, procedures, records, and documentary evidence.
Observation
Structured interviews, workshops, and direct observation of practices in operation.
Report & Closure
Consolidation of findings, a formal maturity report, and a validation session with leadership.
Impact on Business Indicators
Organizations with high IT governance maturity show a direct correlation with superior financial metrics.
ROA (Return on Assets)
Greater operational efficiency translates into a better return on assets.
ROE (Return on Equity)
Solid governance increases the confidence of investors and stakeholders.
PPE (Profit per Employee)
Mature processes raise individual productivity.
Source: PeopleCert ITIL Maturity Model Research
Why Takter?
Proven Hands-on Experience
We are not just theorists. We have deep experience applying the Maturity Model in complex environments, in both the public and private sectors, ensuring that recommendations are actionable and realistic.
Power Up with Auto IMM
Our proprietary solution that automates evidence collection for maturity assessments, reducing manual effort and increasing data accuracy.
Discover the ProductSuccess Story: LatAm Bank
"The assessment gave us a holistic view across the business, helping us improve both how we work and what we achieve."
At one of the largest banks in Latin America, Takter transformed a landscape of siloed processes into an integrated service ecosystem, raising maturity from "Managed" to "Quantitative" in record time.
The Challenge
Disconnected IT processes, low compliance visibility, and difficulty proving value to the business.
The Solution
Implementation of a comprehensive assessment and an improvement roadmap focused on automation and ITIL 4 practices.
Frequently Asked Questions
Get answers to your questions about the ITIL Maturity Model.
What do I receive at the end of the assessment?
You receive three main deliverables: (1) Detailed Assessment Report with objective scoring and identified gaps; (2) Improvement Roadmap prioritized by risk and business value; (3) Formal Validation Session with leadership to align next steps.
How long does a complete assessment take?
Duration varies by scope. A typical Capability Assessment takes 2 to 4 weeks. A complete Comprehensive Assessment can take 6 to 12 weeks, depending on the number of practices and team availability.
Is certification really necessary?
PeopleCert certification is not mandatory but offers globally recognized external validation. It demonstrates to stakeholders, clients, and regulators that your organization follows international IT governance standards. Certification is valid for 3 years.
How should I prepare for the assessment?
We recommend: (1) Designating an executive sponsor and technical focal point; (2) Gathering existing process documentation; (3) Aligning expectations with teams to be interviewed; (4) Defining which practices will be prioritized in the initial scope.
What is Converge Auto IMM?
Auto IMM is our proprietary solution that automates evidence collection directly from your ITSM tools (ServiceNow, Jira, etc.). This significantly reduces manual effort, accelerates the assessment cycle, and increases the accuracy of collected data.
What is the difference between Maturity and Capability?
Capability Assessment focuses exclusively on specific practices, without analyzing the SVS. Maturity Assessment includes the SVS and up to 6 practices, but is not eligible for certification. Only the Comprehensive Assessment (SVS + 7 or more practices) is eligible for official certification.